Contact Us

We want to hear what you have to say. If you have any questions or suggestions as to how we may better serve you, please feel free to fill out the Feedback  form and let us know. To send an email to one of our staff, click on their name below.  We will respond to your inquiry promptly.

For lost or stolen cards, please call 416-344-4070 or 1-866-696-8533 during business hours, or 1-800-567-8111 evenings and weekends.  If you are travelling outside of Canada, please call collect at 306-566-1276 to report your missing card.

Click here for branch hours and location.

Member Service Staff

 Irina Ciobanu, Member Service Representative  416-344-4064
 Josephine Ko, Member Service Representative  416-344-4066
 Selma D'Souza, M.S.R. Assistant  416-344-4070
 Ekta Verma, M.S.R. Assistant  416-344-4070
 Petrenella Degrasse-Challenger, Teller  416-344-4070
 Kate Yeskova, Teller  416-344-4070


 Charlene Stinson, Chief Executive Officer  416-344-4065
 Elaine Rositano, Operations Manager  416-344-4068

General Inquiries: Phone: 416-344-4070/1-866-696-8533 || Fax: 416-344-4069

Privacy Issues:  Phone: 416-344-4065

Complaints Officer, Charlene Stinson:  416-344-4065